Troubleshooting
Preferences Pane
If you can’t install the RemoteTap preferences pane successfully, or the pane seems to hang, follow the steps below:
Step 1: Remove the RemoteTap preferences pane from System Preferences:
Step 2: Launch “Activity Monitor” located at /Applications/Utilities and look for any entry named “RemoteTapServer”. If there is such an entry, select it and click “Quit Process”.
Step 3: Download the latest RemoteTap preferences pane from http://www.readpixel.com/remotetap . Use your browsers “Reload” function to make sure the latest web site is displayed.
Step 4: Double click the downloaded and unzipped file RemoteTap.prefPane to install it. When asked, select “Install for this user only” and click “Install”. The number of the installed pane is displayed next to its icon:
Step 5: If the preferences pane still can’t be installed, or seems to hang, contact our support at support@readpixel.com.